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	<description>customer service experiences and initiatives -- and whatever else comes to mind..</description>
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		<title>sorry///</title>
		<link>http://iamyourcustomer.wordpress.com/2009/04/14/sorry/</link>
		<comments>http://iamyourcustomer.wordpress.com/2009/04/14/sorry/#comments</comments>
		<pubDate>Tue, 14 Apr 2009 15:53:57 +0000</pubDate>
		<dc:creator>iamyourcustomer</dc:creator>
				<category><![CDATA[misc]]></category>

		<guid isPermaLink="false">http://iamyourcustomer.wordpress.com/?p=81</guid>
		<description><![CDATA[I lied.  I was way too preoccupied while in Vegas and forgot to blog.  better luck next time.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=iamyourcustomer.wordpress.com&amp;blog=1307849&amp;post=81&amp;subd=iamyourcustomer&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>off to vegas</title>
		<link>http://iamyourcustomer.wordpress.com/2009/04/04/off-to-vegas/</link>
		<comments>http://iamyourcustomer.wordpress.com/2009/04/04/off-to-vegas/#comments</comments>
		<pubDate>Sat, 04 Apr 2009 22:04:39 +0000</pubDate>
		<dc:creator>iamyourcustomer</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[airport delays]]></category>
		<category><![CDATA[las vegas]]></category>

		<guid isPermaLink="false">http://iamyourcustomer.wordpress.com/2009/04/04/off-to-vegas/</guid>
		<description><![CDATA[off to HDI 2009 in Las Vegas. Last year was good, hoping the same for this year. Definitely a better venue (was outside of Dallas last year)&#8230; I&#8217;m at the airport, and of course we&#8217;re delayed &#8211; but really it&#8217;s only an hour, so not too bad. It will get me into Vegas rather late [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=iamyourcustomer.wordpress.com&amp;blog=1307849&amp;post=80&amp;subd=iamyourcustomer&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>in love with Jetblue</title>
		<link>http://iamyourcustomer.wordpress.com/2008/11/22/lovejetblue/</link>
		<comments>http://iamyourcustomer.wordpress.com/2008/11/22/lovejetblue/#comments</comments>
		<pubDate>Sat, 22 Nov 2008 03:21:11 +0000</pubDate>
		<dc:creator>iamyourcustomer</dc:creator>
				<category><![CDATA[customer service]]></category>
		<category><![CDATA[travel]]></category>
		<category><![CDATA[airline]]></category>
		<category><![CDATA[comfortable seating]]></category>
		<category><![CDATA[flights]]></category>
		<category><![CDATA[jetblue]]></category>
		<category><![CDATA[midwest]]></category>
		<category><![CDATA[reasonable fares]]></category>
		<category><![CDATA[united]]></category>

		<guid isPermaLink="false">http://iamyourcustomer.wordpress.com/?p=75</guid>
		<description><![CDATA[Over the years I&#8217;ve flown a number of different airlines, and for a while my favorite airline was United. Why United? I can&#8217;t say there was ever a real star quality that set them far past the rest; However, they did a few things better than most.   Majority of my flights were on-time Frequent [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=iamyourcustomer.wordpress.com&amp;blog=1307849&amp;post=75&amp;subd=iamyourcustomer&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>1</slash:comments>
	
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		<title>oops.</title>
		<link>http://iamyourcustomer.wordpress.com/2008/11/03/oops/</link>
		<comments>http://iamyourcustomer.wordpress.com/2008/11/03/oops/#comments</comments>
		<pubDate>Mon, 03 Nov 2008 00:12:25 +0000</pubDate>
		<dc:creator>iamyourcustomer</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://iamyourcustomer.wordpress.com/?p=73</guid>
		<description><![CDATA[Wow, May 21st was the last time I posted.  What the hell is wrong with me?   I&#8217;d apologize, but then I would be pretending to care.        Lots has been going on &#8211; Spent some time in Vegas, was at a conference in Colorado, been mentally preparing for the dread of the [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=iamyourcustomer.wordpress.com&amp;blog=1307849&amp;post=73&amp;subd=iamyourcustomer&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>1</slash:comments>
	
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		<title>ring of death</title>
		<link>http://iamyourcustomer.wordpress.com/2008/05/21/ring-of-death/</link>
		<comments>http://iamyourcustomer.wordpress.com/2008/05/21/ring-of-death/#comments</comments>
		<pubDate>Wed, 21 May 2008 01:19:25 +0000</pubDate>
		<dc:creator>iamyourcustomer</dc:creator>
				<category><![CDATA[customer service]]></category>
		<category><![CDATA[support]]></category>
		<category><![CDATA[tech]]></category>
		<category><![CDATA[microsoft support]]></category>
		<category><![CDATA[ring of death]]></category>
		<category><![CDATA[xbox360]]></category>

		<guid isPermaLink="false">http://iamyourcustomer.wordpress.com/?p=69</guid>
		<description><![CDATA[I bought my Xbox 360 a little over a year ago.. During that time I watched all the stories about the dreaded ring of death.. I admit, I chuckled a bit as I sat back and played Gears of War. So I bought the new Grand Theft Auto 4 last week&#8230; Came home today and [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=iamyourcustomer.wordpress.com&amp;blog=1307849&amp;post=69&amp;subd=iamyourcustomer&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>Just saying thanks</title>
		<link>http://iamyourcustomer.wordpress.com/2008/05/07/just-saying-thanks/</link>
		<comments>http://iamyourcustomer.wordpress.com/2008/05/07/just-saying-thanks/#comments</comments>
		<pubDate>Wed, 07 May 2008 00:57:06 +0000</pubDate>
		<dc:creator>iamyourcustomer</dc:creator>
				<category><![CDATA[customer service]]></category>
		<category><![CDATA[hotel]]></category>
		<category><![CDATA[travel]]></category>
		<category><![CDATA[exceptional service]]></category>
		<category><![CDATA[Hyatt Regency]]></category>
		<category><![CDATA[maid service]]></category>
		<category><![CDATA[santa clara Hyatt]]></category>
		<category><![CDATA[tip your maid]]></category>

		<guid isPermaLink="false">http://iamyourcustomer.wordpress.com/?p=67</guid>
		<description><![CDATA[So I have a question for you&#8230; Have you ever stayed at a hotel where the maid left you a &#8216;thank you&#8217; note?  I&#8217;m going to guess that most of you have not, right? I just stayed 3 nights at the Hyatt Regency Santa Clara, in California &#8211; What a great hotel.  Not so much [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=iamyourcustomer.wordpress.com&amp;blog=1307849&amp;post=67&amp;subd=iamyourcustomer&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>2</slash:comments>
	
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			<media:title type="html">iamyourcustomer</media:title>
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		<title>goodbye texas</title>
		<link>http://iamyourcustomer.wordpress.com/2008/03/13/goodbye-texas/</link>
		<comments>http://iamyourcustomer.wordpress.com/2008/03/13/goodbye-texas/#comments</comments>
		<pubDate>Thu, 13 Mar 2008 13:55:02 +0000</pubDate>
		<dc:creator>iamyourcustomer</dc:creator>
				<category><![CDATA[customer service]]></category>
		<category><![CDATA[hotel]]></category>
		<category><![CDATA[travel]]></category>
		<category><![CDATA[airport delays]]></category>
		<category><![CDATA[dfw]]></category>
		<category><![CDATA[embassy suites]]></category>
		<category><![CDATA[hotel bill]]></category>
		<category><![CDATA[texas champagne]]></category>

		<guid isPermaLink="false">http://iamyourcustomer.wordpress.com/?p=65</guid>
		<description><![CDATA[It&#8217;s time to head home &#8211; I&#8217;m all checked in @ DFW, ready to get home.  I have atleast an hour before boarding, but that gives me a little time to relax. There was no one in line at the Midwest ticket counter so that took me all of 3 minutes &#8211; Security had only [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=iamyourcustomer.wordpress.com&amp;blog=1307849&amp;post=65&amp;subd=iamyourcustomer&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>ty embassy suites</title>
		<link>http://iamyourcustomer.wordpress.com/2008/03/12/ty-embassy-suites/</link>
		<comments>http://iamyourcustomer.wordpress.com/2008/03/12/ty-embassy-suites/#comments</comments>
		<pubDate>Wed, 12 Mar 2008 23:00:26 +0000</pubDate>
		<dc:creator>iamyourcustomer</dc:creator>
				<category><![CDATA[customer service]]></category>
		<category><![CDATA[hotel]]></category>
		<category><![CDATA[travel]]></category>
		<category><![CDATA[clean rooms]]></category>
		<category><![CDATA[embassy suites]]></category>
		<category><![CDATA[grapevine Tx]]></category>
		<category><![CDATA[great service]]></category>
		<category><![CDATA[hotel customer service]]></category>

		<guid isPermaLink="false">http://iamyourcustomer.wordpress.com/?p=64</guid>
		<description><![CDATA[I can&#8217;t say enough good things about the Embassy Suites Outdoor World in Grapevine, TX. The staff has been outstanding, from the front desk right down to the shoe shine guy.  I do have to point out the maid service &#8212; They have been great.  Small &#8221;extras&#8221; that really make the room nice, such as straightening the papers on [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=iamyourcustomer.wordpress.com&amp;blog=1307849&amp;post=64&amp;subd=iamyourcustomer&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>1</slash:comments>
	
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		<title>day 3 hdi</title>
		<link>http://iamyourcustomer.wordpress.com/2008/03/11/day-3-hdi/</link>
		<comments>http://iamyourcustomer.wordpress.com/2008/03/11/day-3-hdi/#comments</comments>
		<pubDate>Tue, 11 Mar 2008 23:16:23 +0000</pubDate>
		<dc:creator>iamyourcustomer</dc:creator>
				<category><![CDATA[customer service]]></category>
		<category><![CDATA[travel]]></category>
		<category><![CDATA[chachkeys]]></category>
		<category><![CDATA[expo]]></category>
		<category><![CDATA[texas]]></category>
		<category><![CDATA[victoria labalme]]></category>

		<guid isPermaLink="false">http://iamyourcustomer.wordpress.com/?p=61</guid>
		<description><![CDATA[Another full, productive day - Attended a few good sessions today, but the one I enjoyed most was &#8220;Crazy, Busy, Nuts&#8221;, with Victoria Labalme as the speaker.  If you ever have the chance to sit in on one of her sessions, do so.  It was motivational, and provided a few of the &#8220;Ah-ha&#8221; moments we all seek at these [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=iamyourcustomer.wordpress.com&amp;blog=1307849&amp;post=61&amp;subd=iamyourcustomer&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>day 2.2</title>
		<link>http://iamyourcustomer.wordpress.com/2008/03/10/day-22/</link>
		<comments>http://iamyourcustomer.wordpress.com/2008/03/10/day-22/#comments</comments>
		<pubDate>Mon, 10 Mar 2008 23:52:49 +0000</pubDate>
		<dc:creator>iamyourcustomer</dc:creator>
				<category><![CDATA[customer service]]></category>
		<category><![CDATA[tech]]></category>
		<category><![CDATA[travel]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[survey]]></category>

		<guid isPermaLink="false">http://iamyourcustomer.wordpress.com/?p=60</guid>
		<description><![CDATA[So day 2 is now done, and my brain is far past overdone.  I&#8217;m sitting down with a rum and coke and just finished converting today&#8217;s notes into a word document. There&#8217;s just too much information to take in, you can only hope the notes you take make sense a t the end of the day.  [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=iamyourcustomer.wordpress.com&amp;blog=1307849&amp;post=60&amp;subd=iamyourcustomer&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>2</slash:comments>
	
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