Posted by: iamyourcustomer | May 7, 2008

Just saying thanks

So I have a question for you…

Have you ever stayed at a hotel where the maid left you a ‘thank you’ note?  I’m going to guess that most of you have not, right?

I just stayed 3 nights at the Hyatt Regency Santa Clara, in California – What a great hotel.  Not so much the hotel itself.. I mean, the rooms are nice, and all around it’s comfortable –  but the staff, Wow.  Everyone is so friendly.

As I was leaving today I was in the elevator with one of the bellhop’s – He greeted me with a smile and a “how are you today?”.  “Great”, I replied. He asked if I was headed home, I advised I was actually on my way to San Diego for a bit of vacation time.  We spent the next few minutes chatting about San Diego and the various areas of San Diego that we like to visit.

This was my experience with all the employees, friendly & genuine.  Although it’s just conversation, it says something about the employees.

So anyway, back to my initial reason for this post..

Sunday morning I left $5 on the table for the maid and headed out to the conference.  I stopped into my room later that afternoon and noticed a hand written note where I left the tip.. it read:
“Thank you very much for your tip.  God Bless you always”

Again on Monday, a new note from a different maid.  I don’t know if this is required by the hotel, or optional for the maid, but it’s really a pleasant touch -  The tip is my way of showing appreciation to the maid for the job they do, and the note is their way of showing appreciation for my taking notice of their efforts.

It’s simply something I’ve never encountered in the past.

At the San Jose airport now, should be boarding shortly and on my way to San Diego.


Responses

  1. Wow! That is amazing… Everyone friendly. Now there is a culture to cherish and nourish! Have a great vacation!

  2. Somehow i missed the point. Probably lost in translation :) Anyway … nice blog to visit.

    cheers, Villus.


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