Posted by: iamyourcustomer | March 13, 2008

goodbye texas

It’s time to head home – I’m all checked in @ DFW, ready to get home.  I have atleast an hour before boarding, but that gives me a little time to relax.

There was no one in line at the Midwest ticket counter so that took me all of 3 minutes – Security had only 1 person in front of me which made that a breeze as well.  Good start to the day.  I guess we’ll see how the weather is in Milwaukee this time, since that’s where my connecting flight is.

DFW is quite a nice airport – The seats are comfortable, and the one I’m on now has a leg rest, kind of like a lawn chair. Very cool. 

I stopped by this gift shop that had everything Texas, picked up a few bottles of “Texas Champagne” as the label reads -  Which I believe translates to wicked hot sauce.  I just couldn’t leave Texas without a few bottles of the local hot stuff for the folks back home. 

 Overall this has been a productive trip.   I enjoyed the conference and got some good ideas, including some personal development from a few of the sessions, which in part was the goal.

The weather was nice most of the time, got up near 80 yesterday!  I love the heat, hate the cold — funny since I’m on my way back to Boston…

So this morning before leaving the hotel I reviewed my bill — I was supposed to be charged the conference rate for 3 nights, and the regular rate for 2 nights.   At the time of booking  the person on the phone said “You’ll be charged $200 for Saturday & Wednesday night”   – He repeated this again later. 
Anyhow, the bill charged both of those nights @ $239.  Not unreasonable, but not what I booked at. 

I stopped by the front desk and asked her about it, explained that I was originally told 200 for those 2 nighs. She advised they don’t have a $200 rate, but she took my word for it and corrected the bill.  Wait, why was that so easy?  In all honesty, I wasn’t about to argue over this – I did want to bring it up and see if it was a mistake.  Another example of the great customer service at that hotel.  No attitude, no 30 minute ordeal – that’s all I ask.

Sky looks clear, let’s hope there’s no delays.


Leave a response

Your response:

Categories